Webinars

Subject

Competency

Publication Date

Upcoming Webinar:

Shep Hyken webinar 

Learn the 7 Customer Amazement Strategies
 Date: Thursday, March 8th
Time: 12:00 PM ET
Speakers: Shep Hyken

In this Soundview Live webinar, Shep Hyken will share seven powerful strategies that any organization can implement to create greater customer and employee loyalty. As evidence that these strategies work, Hyken will also share from more than fifty examples of role-model companies who understand that customer service isn't just a department, but a philosophy that affects every member of an organization.

More Information


Archived Webinars:

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  • Image of Webinar: How to Achieve Escape Velocity

    Webinar: How to Achieve Escape Velocity

    by Geoffrey A. Moore
    Item #: CNF0212D
    In this Soundview Live webinar, How to Achieve Escape Velocity, Geoffrey Moore addresses a "power deficit" in established enterprises that holds them captive to their legacy franchises and renders them unable to capitalize on next-generation opportunities.
    From: $59.00
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  • Image of Webinar: The Zappos Experience

    Webinar: The Zappos Experience

    by Joseph Michelli
    Item #: CNF0212C
    In this Soundview Live webinar, The Zappos Experience, Joseph Michelli uses the principles he has drawn from the Zappos culture to help you deliver happiness to those you serve, become a beloved brand, increase your profitability, and increase your sense of purpose.
    From: $59.00
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  • Image of Webinar: Transforming Decision-Making

    Webinar: Transforming Decision-Making

    by Bob Frisch
    Item #: CNF0212B
    In this Soundview Live webinar, Transforming Decision-Making, Bob Frisch provides a unique perspective on this widely misunderstood issue. He argues that the solution lies not in addressing behaviors, but in unseating the senior management team as the epicenter of decision making. Using a broad portfolio of teams — large and small, permanent and temporary, formal and informal — great leaders match each decision to the appropriate team in a fluid, flexible approa
    From: $59.00
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  • Image of Webinar: The Simple Approach to Powerful Leadership

    Webinar: The Simple Approach to Powerful Leadership

    by Mike Figliuolo
    Item #: CNF0212A
    In this Soundview Live webinar, The Simple Approach to Powerful Leadership, Mike Figliuolo provides an authentic, accessible model for any leader to do just that. Mike guides you through a simple approach for creating, articulating, and living your personal leadership philosophy — one that can be shared on a single piece of paper.
    From: $59.00
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  • Image of Webinar: How to Create a High-Trust Organization

    Webinar: How to Create a High-Trust Organization

    by Robert F. Hurley
    Item #: CNF0112C
    In this Soundview Live webinar, How to Create a High-Trust Organization, Robert Hurley will cause you to never think about trust and trustworthiness the same again. You will learn why you trust or distrust, be better able to repair trust and, most importantly, understand how to build trustworthiness in yourself, your teams and your organization. In doing so, you will ensure more sustainable progress and eliminate a great deal of angst in your life and in the lives of
    From: $59.00
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  • Image of Webinar: How to Capture New Markets

    Webinar: How to Capture New Markets

    by Stephen Wunker
    Item #: CNF0112B
    In this Soundview Live webinar, How to Capture New Markets, world-renowned business strategist Stephen Wunker guides you through the process of creating counter-intuitive strategies that will lead to success in capturing new markets, such as treating competitors as collaborators, timing market entry and targeting narrow niches before big customer segments.
    From: $59.00
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  • Image of Webinar: Leading With Credibility

    Webinar: Leading With Credibility

    by Barry Z. Posner, James Kouzes
    Item #: CNF0112A
    As the world falls deeper into economic downturns and warfare, the question of credibility (how leaders gain and lose it) is more important than ever. Building on their research from The Leadership Challenge, James Kouzes and Barry Posner explore with the Soundview Live audience why leadership is above all a relationship, with credibility as the cornerstone, and why leaders must "Say what you mean and mean what you say."
    From: $59.00
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  • Image of Webinar: The 5 Key Actions to Creating Smart Trust

    Webinar: The 5 Key Actions to Creating Smart Trust

    by Stephen M.R. Covey
    Item #: CNF0112D
    In this Soundview Live webinar, The Five Key Actions to Creating Smart Trust, Stephen M.R. Covey explains that trust has become the new currency — the critical competency for individuals, teams, organizations, and even countries. He will help you develop the judgment to recognize and extend Smart Trust deliberately so that you can enjoy greater prosperity, energy, and joy in all dimensions of life.
    From: $59.00
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  • Image of Webinar: How to Achieve & Sustain Organizational Excellence

    Webinar: How to Achieve & Sustain Organizational Excellence

    by Scott Keller
    Item #: CNF1211C
    In this Soundview Live webinar, How to Achieve & Maintain Organizational Excellence, Scott Keller talks to those who intend to beat these odds. Based on one of the most extensive research efforts ever undertaken in the field of management, he presents the five questions around which leaders can deliver performance today while ensuring that their organizations stay healthy for the future.
    From: $59.00
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