Upcoming Webinar:

Bill Thomas webinar

Knowing What Customers Need Before They Do
Date: Wednesday, June 19th
Time: 12:00 PM ET
Speaker: Bill Thomas

In this webinar Bill Thomas, author of Anticipate, offers a unique contribution to the customer service field by providing leaders across industries and business cultures a practical "how to" model for taking their customer experience to the next plateau.

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Archived Webinars:

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  • Image of Webinar: Unexpected Lessons for Managing Your Boss and Career

    Webinar: Unexpected Lessons for Managing Your Boss and Career

    by Karol M. Wasylyshyn
    Item #: CNF0412A
    In this Soundview Live webinar, Unexpected Lessons for Managing Your Boss and Career, Karol Wasylyshyn provides a revealing look at the behavior of top business leaders — and how the next level of aspiring managers can learn to navigate the political and personal landscape.
    From: $69.00
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  • Image of Webinar: Good Boss, Bad Boss

    Webinar: Good Boss, Bad Boss

    by Robert I. Sutton
    Item #: CNF1110A
    At this Soundview Live event, Dr. Sutton, author of Good Boss, Bad Boss and The No Asshole Rule, applies his commonsense approach to show how the great bosses in our world differ from those who are just so-so, or, worse yet, downright inept.
    From: $69.00
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