Upcoming Webinar:

Stephen Shapiro webinar

Why Best Practices Are Stupid
Date: Thursday, May 23rd
Time: 12:00 PM ET
Speaker: Stephen Shapiro

In this webinar Stephen Shapiro will offer forty counterintuitive yet proven strategies for boosting innovation and making it a repeatable, sustainable, and profitable process at the heart of your company’s culture.

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Archived Webinars:

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  • Image of Webinar: How Smart Companies Win by Trusting Their People

    Webinar: How Smart Companies Win by Trusting Their People

    by Noel Tichy, Chris DeRose
    Item #: CNF0313C
    Management experts Chris DeRose and Noel Tichy, authors of Judgment on the Front Line, have spent years partnering with CEOs as they convert their companies into frontline-focused organizations. In this Soundview Live webinar, How Smart Companies Win by Trusting Their People, the authors reveal their five-step process that helps leaders identify how to generate dynamic customer innovation through the people who have direct customer contact.
    From: $69.00
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  • Image of Webinar: Lead With Your Customer

    Webinar: Lead With Your Customer

    by Mark David Jones, J. Jeff Kober
    Item #: CNF0810B
    In this Soundview Live webinar, you will learn in a very practical way how to start with your customer and focus the right effort on the right things to achieve world-class results. Mark Jones and Jeff Kober present their leadership model through the lens of your customer — both internally, as you engage your employees (your organization's culture), and externally, as you engage your customers (building your brand).
    From: $69.00
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  • Image of Webinar: From Tired to Inspired - Why Customers Come Back

    Webinar: From Tired to Inspired - Why Customers Come Back

    by Jim Champy
    Item #: CNF1109A
    Drawing on case studies, James Champy, author of Inspire!, shows how to keep customers coming back and reveals how to define a consistent value proposition about which your customers will become—and stay—passionate. You’ll learn how to engage a new generation of customers who value transparency and authenticity above all, how to reinvigorate a company in the face of brutally tough competition and how to go beyond mere marketing campaigns to lead crusades that customers will want to join.
    From: $69.00
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  • Image of Webinar: How to Turn Customers from Detractors into Advocates

    Webinar: How to Turn Customers from Detractors into Advocates

    by Fred Reichheld
    Item #: CNF0906A
    Loyalty expert Fred Reichheld explains how to turn customers into promoters who generate good profits and true, sustainable growth. The key: one simple question that tracks promoters and detractors and produces a clear, easy-to-understand measure of an organization’s performance in its customers’ eyes. A Bain & Company analysis shows that sustained value creators — companies that achieve long-term profitable growth — have Net Promoter Scores two times higher than the average company. And NPS (SM
    From: $69.00
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