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Upcoming Webinar:

Joe McCormack webinar 

A Guide for Setting Direction & Managing Change
Date: Friday, April 18th
Time: 12:00 PM ET
Speaker: Joe McCormack

In this Soundview Live webinar, Making a Bigger Impact By Saying Less, Joe McCormack tackles the challenges of inattention, interruptions, and impatience that every professional faces.

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Archived Webinars:

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  • Image of Webinar: Tools for Delivering Amazing Customer Service

    Webinar: Tools for Delivering Amazing Customer Service

    by Shep Hyken
    Item #: CNF1113D
    In this Soundview Live webinar, Tools for Delivering Amazing Customer Service , renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. Through revealing stories from Ace Hardware’s over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community.
    From: $69.00
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  • Image of Webinar: Harnessing the Power of Word of Mouth

    Webinar: Harnessing the Power of Word of Mouth

    by Paul Rand
    Item #: CNF1113B
    In this Soundview Live webinar, Harnessing the Power of Word of Mouth, Paul Rand, the founder of one of today's most successful digital and social marketing firms, will reveal how customer recommendations in the digital space have radically transformed the way people buy--which means you need to come up with new methods to reach customers and improve your products.
    From: $69.00
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  • Image of Webinar: How Authentic Customer Connections Drive Superior Results

    Webinar: How Authentic Customer Connections Drive Superior Results

    by Doug Levy, Bob Garfield
    Item #: CNF0913B
    In this Soundview Live webinar, How Authentic Customer Connections Drive Superior Results, Bob Garfield and Doug Levy will demonstrate that the currency of the Relationship Era is not awareness, or even quality; it is authenticity. They will describe the four forces that have disrupted the status quo and the how companies need to transform themselves by focusing all relationships around their core purpose.
    From: $69.00
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  • Image of Webinar: Knowing What Customers Need Before They Do

    Webinar: Knowing What Customers Need Before They Do

    by Bill Thomas
    Item #: CNF0313B
    In this Soundview Live webinar Knowing What Customers Need Before They Do, Bill Thomas, author of Anticipate, offers a unique contribution to the customer service field by providing leaders across industries and business cultures a practical "how to" model for taking their customer experience to the next plateau.
    From: $69.00
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  • Image of Webinar: How Smart Companies Win by Trusting Their People

    Webinar: How Smart Companies Win by Trusting Their People

    by Noel Tichy, Chris DeRose
    Item #: CNF0313C
    Management experts Chris DeRose and Noel Tichy, authors of Judgment on the Front Line, have spent years partnering with CEOs as they convert their companies into frontline-focused organizations. In this Soundview Live webinar, How Smart Companies Win by Trusting Their People, the authors reveal their five-step process that helps leaders identify how to generate dynamic customer innovation through the people who have direct customer contact.
    From: $69.00
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  • Image of Webinar: Lead With Your Customer

    Webinar: Lead With Your Customer

    by Mark David Jones, J. Jeff Kober
    Item #: CNF0810B
    In this Soundview Live webinar, you will learn in a very practical way how to start with your customer and focus the right effort on the right things to achieve world-class results. Mark Jones and Jeff Kober present their leadership model through the lens of your customer — both internally, as you engage your employees (your organization's culture), and externally, as you engage your customers (building your brand).
    From: $69.00
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  • Image of Webinar: From Tired to Inspired - Why Customers Come Back

    Webinar: From Tired to Inspired - Why Customers Come Back

    by Jim Champy
    Item #: CNF1109A
    Drawing on case studies, James Champy, author of Inspire!, shows how to keep customers coming back and reveals how to define a consistent value proposition about which your customers will become—and stay—passionate. You’ll learn how to engage a new generation of customers who value transparency and authenticity above all, how to reinvigorate a company in the face of brutally tough competition and how to go beyond mere marketing campaigns to lead crusades that customers will want to join.
    From: $69.00
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  • Image of Webinar: How to Turn Customers from Detractors into Advocates

    Webinar: How to Turn Customers from Detractors into Advocates

    by Fred Reichheld
    Item #: CNF0906A
    Loyalty expert Fred Reichheld explains how to turn customers into promoters who generate good profits and true, sustainable growth. The key: one simple question that tracks promoters and detractors and produces a clear, easy-to-understand measure of an organization’s performance in its customers’ eyes. A Bain & Company analysis shows that sustained value creators — companies that achieve long-term profitable growth — have Net Promoter Scores two times higher than the average company. And NPS (SM
    From: $69.00
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Download this Webinar for Free

How to Lead Every Time You Speak

with Judith Humphrey

In this Soundview Live webinar, Judith Humphrey puts communication squarely at the center of leadership, and shows you how to lead when you speak. She provides a template for speaking as a leader every time you interact with others, called The Leadership Model.


Free Webinar by Judith Humphrey

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