Upcoming Webinar:

Bill Thomas webinar

Knowing What Customers Need Before They Do
Date: Wednesday, June 19th
Time: 12:00 PM ET
Speaker: Bill Thomas

In this webinar Bill Thomas, author of Anticipate, offers a unique contribution to the customer service field by providing leaders across industries and business cultures a practical "how to" model for taking their customer experience to the next plateau.

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Archived Webinars:

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  • Image of Webinar: How to Build a Culture for Market Dominance

    Webinar: How to Build a Culture for Market Dominance

    by Gerard Tellis
    Item #: CNF0513D
    In this Soundview Live webinar, How to Build a Culture for Market Dominance, Gerard Tellis, a noted expert on innovation, advertising, and global markets, makes the compelling case that the culture of a firm is the crucial driver of an organization's innovativeness. He describes the three traits and three practices necessary to create a culture of unrelenting innovation. Spelling out the critical role of culture, Tellis provides illustrative examples of organizations with winni
    From: $69.00
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  • Image of Webinar: The Secrets Behind Disney University's Success

    Webinar: The Secrets Behind Disney University's Success

    by Doug Lipp
    Item #: CNF0413G
    In this Soundview Live webinar, The Secrets Behind Disney University’s Success, Doug Lipp, author of Disney U, examines how Van France's timeless company values and leadership expertise have turned into a training and development dynasty: the Disney University. He reveals the heart of the Disney Culture and describes the company's values and operational philosophies that support the world-famous Disney brand.
    From: $69.00
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  • Image of Webinar: Creating a Culture of Belief to Drive Big Results

    Webinar: Creating a Culture of Belief to Drive Big Results

    by Chester Elton, Adrian Gostick
    Item #: CNF0912B
    In this Soundview Live webinar, Creating a Culture of Belief to Drive Big Results, Adrian Gostick and Chester Elton present a simple 7-step road map that all managers can follow to create a high-achieving culture within their own teams.
    From: $69.00
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