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Upcoming Webinar:

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The Journey from Good Boss to Superboss
Date: Tuesday, June 1st
Time: 12:00 PM ET
Speaker: Sydney Finkelstein

In this Soundview Live webinar, The Journey from Good Boss to Superboss, Sydney Finkelstein shares the fascinating stories of superbosses and their protégés. He explores a phenomenon that never had a name before and shows how each of us can emulate the best tactics of superbosses to create our own powerful networks of extraordinary talent.

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Archived Webinars:

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  • Image of Webinar: Delivering World-Class Customer Service

    Webinar: Delivering World-Class Customer Service

    by Joseph Michelli
    Item #: CNF0116A
    In this Soundview Live webinar Joseph Michelli reveals how Mercedes-Benz USA launched a multi-year program to elevate their customer experience--even though their product was already "best in class," how they activated people, improved processes, and deployed technology to emotionally engage customers, and how the Mercedes-Benz approach can jump-start any customer-driven business?by accelerating your commitment to the customer experience.
    From: $69.00
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  • Image of Webinar: Bringing Romance Back to Business

    Webinar: Bringing Romance Back to Business

    by Tim Leberecht
    Item #: CNF0315C
    In this Soundview Live webinar, Bringing Romance Back to Business, Tim Leberecht not only provides surprising insights into the emotional and social aspects of business but also presents “Rules of Enchantment” that will help both individuals and organizations construct more meaningful experiences for themselves and others.
    From: $69.00
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  • Image of Webinar: How to Create Strong Relationships with Consumers

    Webinar: How to Create Strong Relationships with Consumers

    by Tim Halloran
    Item #: CNF0414E
    In this Soundview Live webinar, How to Create Strong Relationships with Consumers, branding expert Tim Halloran reveals what it takes to make consumers fall in love with your brand. Drawing on exclusive, in-depth interviews with managers of some of the world’s most iconic brands, this webinar will arm you with an arsenal of classic and emerging marketing tools—such as benefit laddering and word-of-mouth marketing—that make best-in-class brands so successful.
    From: $69.00
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  • Image of Webinar: Tools for Delivering Amazing Customer Service

    Webinar: Tools for Delivering Amazing Customer Service

    by Shep Hyken
    Item #: CNF1113D
    In this Soundview Live webinar, Tools for Delivering Amazing Customer Service , renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. Through revealing stories from Ace Hardware’s over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community.
    From: $69.00
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  • Image of Webinar: Harnessing the Power of Word of Mouth

    Webinar: Harnessing the Power of Word of Mouth

    by Paul Rand
    Item #: CNF1113B
    In this Soundview Live webinar, Harnessing the Power of Word of Mouth, Paul Rand, the founder of one of today's most successful digital and social marketing firms, will reveal how customer recommendations in the digital space have radically transformed the way people buy--which means you need to come up with new methods to reach customers and improve your products.
    From: $69.00
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  • Image of Webinar: Learn the 7 Customer Amazement Strategies

    Webinar: Learn the 7 Customer Amazement Strategies

    by Shep Hyken
    Item #: CNF0312B
    In this Soundview Live webinar, Shep Hyken shares seven powerful strategies that any organization can implement to create greater customer and employee loyalty. As evidence that these strategies work, Hyken also shares from more than fifty examples of role-model companies who understand that customer service isn't just a department, but a philosophy that affects every member of an organization.
    From: $69.00
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