Upcoming Webinar:

Bill Thomas webinar

Knowing What Customers Need Before They Do
Date: Wednesday, June 19th
Time: 12:00 PM ET
Speaker: Bill Thomas

In this webinar Bill Thomas, author of Anticipate, offers a unique contribution to the customer service field by providing leaders across industries and business cultures a practical "how to" model for taking their customer experience to the next plateau.

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Archived Webinars:

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  • Image of Webinar: Lead With Your Customer

    Webinar: Lead With Your Customer

    by Mark David Jones, J. Jeff Kober
    Item #: CNF0810B
    In this Soundview Live webinar, you will learn in a very practical way how to start with your customer and focus the right effort on the right things to achieve world-class results. Mark Jones and Jeff Kober present their leadership model through the lens of your customer — both internally, as you engage your employees (your organization's culture), and externally, as you engage your customers (building your brand).
    From: $69.00
    Buy Now!
  • Image of Webinar: Achieving Success One Conversation at a Time

    Webinar: Achieving Success One Conversation at a Time

    by Susan Scott
    Item #: CNF0810A
    A Fierce Conversation is one in which we come out from behind ourselves, into the conversation, and make it real. Success increasingly hinges on engaging colleagues, customers, friends, and family in conversations that interrogate reality, provoke learning, tackle tough challenges, tap our deepest aspirations, and enrich relationships. In this Soundview Live webinar, Susan Scott shows you how to transform the conversations central to your success ...
    From: $69.00
    Buy Now!
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