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Upcoming Webinar:

Bill Thomas webinar

Knowing What Customers Need Before They Do
Date: Wednesday, June 19th
Time: 12:00 PM ET
Speaker: Bill Thomas

In this webinar Bill Thomas, author of Anticipate, offers a unique contribution to the customer service field by providing leaders across industries and business cultures a practical "how to" model for taking their customer experience to the next plateau.

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  • Image of Webinar: Becoming An Influencer

    Webinar: Becoming An Influencer

    by Kerry Patterson, Joseph Grenny
    Item #: CNF0108A
    We all want to be influencers. And yet, despite our routine attempts to help ourselves and others change behavior, few of us know what it takes to be one. From Soundview and the authors of Crucial Conversations and Crucial Confrontations comes Becoming An Influencer — an audio conference based on the revolutionary concept from the authors' latest book Influencer. This concept combines the skills used by hundreds of successful change agents with five decades of th
    From: $69.00
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