Upcoming Webinar:

webinar

Tools to Become an Authentic Leader
Date: Thursday, July 7th
Time: 12:00 PM ET
Speaker: Dr. Karissa Thacker

In this Soundview Live webinar, Tools to Become an Authentic Leader, Dr. Karissa Thacker will show you how to broaden and deepen your effectiveness by presenting the most appropriate side of yourself.

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Archived Webinars:

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  • Image of Webinar: How to Turn Customers from Detractors into Advocates

    Webinar: How to Turn Customers from Detractors into Advocates

    by Fred Reichheld
    Item #: CNF0906A
    Loyalty expert Fred Reichheld explains how to turn customers into promoters who generate good profits and true, sustainable growth. The key: one simple question that tracks promoters and detractors and produces a clear, easy-to-understand measure of an organization’s performance in its customers’ eyes. A Bain & Company analysis shows that sustained value creators — companies that achieve long-term profitable growth — have Net Promoter Scores two times higher than the average company. And NPS (SM
    From: $69.00
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