Upcoming Webinar:

webinar

What Makes the Great Teams Great
Date: Thursday, September 29
Time: 12:00 PM ET
Speaker: Don Yaeger

In this FREE Soundview Live webinar, What Makes the Great Teams Great, Don Yaeger identifies what allows some teams to play at a championship level year after year and how to apply these characteristics in your organization.

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Archived Webinars:

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  • Image of Webinar: How to Turn Customers from Detractors into Advocates

    Webinar: How to Turn Customers from Detractors into Advocates

    by Fred Reichheld
    Item #: CNF0906A
    Loyalty expert Fred Reichheld explains how to turn customers into promoters who generate good profits and true, sustainable growth. The key: one simple question that tracks promoters and detractors and produces a clear, easy-to-understand measure of an organization’s performance in its customers’ eyes. A Bain & Company analysis shows that sustained value creators — companies that achieve long-term profitable growth — have Net Promoter Scores two times higher than the average company. And NPS (SM
    From: $69.00
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