The master teacher of positive change through powerful communication, Susan Scott wants her readers to succeed. To do that, she explains, one must transform everyday conversations employing effective ways to get the message across. This summary includes exercises and tools to take you step by step through the Seven Principles of Fierce Conversations.
In this summary of Fierce Conversations, you will learn:
- How to overcome the barriers to meaningful communication.
- How to expand and enrich conversations with colleagues, customers, friends and family members.
- How to increase clarity and improve understanding.
- How to handle strong emotions — on both sides of the table.