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SmartTips® Marketing Collection

SmartTipsĀ® Marketing Collection
Item #: PKSSTMKC

This collection of 11 SmartTips videos covers the latest in marketing and customer service strategies in a quick, 3 to 5 minute format. Learn about life cycle analysis, market segmentation and how to handle social media customer complaints in minutes.

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    Digital Download - Video & PDF
PKSSTMKC $43.50  

Products in this Collection

  • Image of SmartTips: How To Handle Customer Complaints

    SmartTips: How To Handle Customer Complaints

    Item #: ST009
    For those new to customer service and those who might benefit from a refresher, this SmartTips video delves into understanding a customer's complaint and how to earn back his or her confidence in your products or services by resolving the issue at hand.
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  • Image of SmartTips: 5 Questions To Ask Every Customer

    SmartTips: 5 Questions To Ask Every Customer

    Item #: ST076
    Need a fresh perspective on how to improve your business? Try asking your customers for suggestions. This SmartTips video lays out five different questions to ask your customers that could give you insight on how to better meet their needs and promote your business.
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  • Image of SmartTips: 4 Customer Service Mistakes

    SmartTips: 4 Customer Service Mistakes

    Item #: ST090
    Keep your customers coming back by treating them with respect. This SmartTips video helps you to avoid the common mistakes that could lose you valuable customers and may damage your reputation.
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  • Image of SmartTips: Handling Social Media Complaints

    SmartTips: Handling Social Media Complaints

    Item #: ST092
    Complaints over social media can be very public and very damaging unless the situation is handled with care. Use this SmartTips video to help smooth over any rough edges between you and your customers and wow them with your solutions.
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  • Image of SmartTips: 5 Target Market Strategies

    SmartTips: 5 Target Market Strategies

    Item #: ST149
    Market segmentation helps you figure out just who your markets really are: young, old, rich, poor, rural, urban, and so forth. Target market strategies help you decide which markets are most likely to be profitable for you. In this SmartTips video, we look at five different target market strategies.
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  • Image of SmartTips: 5 Tips For Keeping Clients

    SmartTips: 5 Tips For Keeping Clients

    Item #: ST153
    We all know that securing new clients drives and expands a business. While increasing the client list is important, it sometimes overshadows an even more vital practice, the practice of keeping clients for the long term. In this SmartTips video, learn 5 tips that will keep you from losing your long-term customers.
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  • Image of SmartTips: 6 Essentials To Customer Loyalty

    SmartTips: 6 Essentials To Customer Loyalty

    Item #: ST159
    There's more to retaining customers than simply having a great product. Customer loyalty can't be taken for granted. It's earned as a direct result of your actions. Improve client relations through this SmartTips video which includes the 6 essentials to customer loyalty.
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  • Image of SmartTips: 6 Ways To Keep Customers Happy

    SmartTips: 6 Ways To Keep Customers Happy

    Item #: ST175
    The bottom line for keeping customers happy is to remember the golden rule. Do unto others as you would have them do unto you. If your customer feels cared for and satisfied, your business will thrive. Learn 6 ways to keep customers happy in this SmartTips video.
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