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SmartTips® Communication Collection

SmartTipsĀ® Communication Collection
Item #: PKSSTCC

Communication happens on many levels, and at each level different skills are needed in order to be successful at reaching those on the other side of the conversation. Our SmartTip Communication collection includes 20 brief videos covering these different skills, including how to listen effectively, giving a presentation, telling a great story, changing the course of a conversation and more. Hone your communication skills to be ready for any situation.

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    Digital Download - Video & PDF
PKSSTCC $79.00  

Products in this Collection

  • Image of SmartTips: Body Language Basics

    SmartTips: Body Language Basics

    Item #: ST006
    Body language can say a lot more than your words in conversations and presentations. Often people send unintended signals. This SmartTips video covers some of the more common messages — good and bad — that certain body language conveys.
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  • Image of SmartTips: How To Listen Effectively

    SmartTips: How To Listen Effectively

    Item #: ST011
    A fast-paced world rushes us through everything including communication, which makes it more difficult — but also more important — to sharpen your listening skills. This SmartTips video suggests six ways to improve your ability to listen effectively.
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  • Image of SmartTips: Preparing To Give a Presentation

    SmartTips: Preparing To Give a Presentation

    Item #: ST020
    Speaking to a group of people can go smoothly when you employ the suggestions offered in this SmartTips video. Use it to remind you of the basics, such as knowing your audience, outlining what you want to say and fine-tuning for a perfect delivery of your speech or slideshow presentation.
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  • Image of SmartTips: Tips for Delivering A Great Presentation

    SmartTips: Tips for Delivering A Great Presentation

    Item #: ST025
    The skills of creating and delivering a great presentation can be a competitive edge in career advancement. This SmartTips video reviews presentation styles and generic instruction for the right appearance, voice cadence, and how to avoid panic.
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  • Image of SmartTips: Basic Email Etiquette

    SmartTips: Basic Email Etiquette

    Item #: ST035
    Email communication has become so ubiquitous that it is easy to slip into some bad habits and neglect basic professional etiquette. This SmartTips video reviews 10 basic rules of email etiquette to help you convey a professional image in all of your email correspondence.
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  • Image of SmartTips: Basic Principles of Workplace Communication

    SmartTips: Basic Principles of Workplace Communication

    Item #: ST036
    Good communication is central to maintaining a productive work environment. This SmartTip presents five basic principles of workplace communication that can help keep things moving smoothly.
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  • Image of SmartTips: Efficient & Effective Conversations

    SmartTips: Efficient & Effective Conversations

    Item #: ST039
    Conversations at work require a bit of strategy to achieve the right balance of talking and listening to make them satisfying and productive interactions. This SmartTips video points out five things you should consider to improve your conversations.
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  • Image of SmartTips: How To Apologize

    SmartTips: How To Apologize

    Item #: ST042
    In order to protect your reputation, it is important to accept responsibility for any mistake you make and apologize to those who have been offended by what you have said or done. This SmartTips video details how to say that you're sorry in a professional manner.
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  • Image of SmartTips: How To Ask For Help

    SmartTips: How To Ask For Help

    Item #: ST043
    It is not easy to ask for help, but sometimes it's the only way to get something done successfully and on time. Perhaps you need help with some aspect of a project that is beyond your expertise. This SmartTips video encourages you to ask for assistance as soon as you realize you need it.
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  • Image of SmartTips: How To Tell A Great Story

    SmartTips: How To Tell A Great Story

    Item #: ST051
    An audience is more likely to remember a key takeaway of a presentation if it is incorporated into a great story or narrative. Though good storytelling seems effortless for some, this SmartTips video provides techniques that can help anyone improve this skill to further engage audiences.
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  • Image of SmartTips: How To Use Silence In A Conversation

    SmartTips: How To Use Silence In A Conversation

    Item #: ST052
    An awkward silence can create all kinds of uncomfortable moments, but silence can be a useful and perhaps a competitive advantage in certain conversations. This SmartTips video reviews how and when conversational pauses can be used deliberately and expertly.
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  • Image of SmartTips: Changing the Course of A Conversation

    SmartTips: Changing the Course of A Conversation

    Item #: ST087
    Ever have a conversation veer off in an unintended direction? Watch this SmartTips video to learn how to derail an uncomfortable conversation and steer it back on track in a more favorable direction for a better outcome.
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  • Image of SmartTips: How To Be An Active Listener

    SmartTips: How To Be An Active Listener

    Item #: ST093
    Listen up! Active listening takes effort, but it is a valuable skill when interacting with anyone in the workplace. This SmartTips video describes the benefits of active listening as well as what it will take to become a better listener.
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  • Image of SmartTips: How To Control Q&A Sessions

    SmartTips: How To Control Q&A Sessions

    Item #: ST097
    After delivering a great speech, don't let a bad set of questions afterward bring it down. Use this SmartTips video to help you to maintain control of your Q&A sessions by anticipating the types of questions you will be asked and knowing how to respond.
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  • Image of SmartTips: How To Write A Powerful Speech

    SmartTips: How To Write A Powerful Speech

    Item #: ST102
    Want to learn to deliver better speeches? This SmartTips video shows you that by improving your writing process, you can improve your speeches. It provides 10 ways to organize your thoughts and writing, ultimately leading to a great speech.
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  • Image of SmartTips: The 3 Business Functions of Storytelling

    SmartTips: The 3 Business Functions of Storytelling

    Item #: ST113
    Storytelling is used in books to convey ideas and lessons. This SmartTips video describes how to incorporate storytelling into business presentations to inspire, connect and sell to an audience of any size.
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  • Image of SmartTips: Using Humor in the Workplace

    SmartTips: Using Humor in the Workplace

    Item #: ST116
    Humor used in the workplace can help to lighten the mood, but when jokes go too far they can create an uncomfortable environment. This SmartTips video helps you to distinguish between appropriate and inappropriate humor amongst colleagues and coworkers.
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  • Image of SmartTips: What Is Empathetic Listening?

    SmartTips: What Is Empathetic Listening?

    Item #: ST118
    Get the most out of what you are hearing by understanding what the speaker is feeling. This SmartTips video defines different types of listening and gives specific steps on how to connect and become a more empathetic listener, the highest level of listening.
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  • Image of SmartTips: 7 Tips For Speaking To Hostile Audiences

    SmartTips: 7 Tips For Speaking To Hostile Audiences

    Item #: ST181
    As a speaker, there are several things you can do to improve the reception you're likely to receive during your presentation. During and after your talk, you can also up the odds of a positive outcome. In this SmartTips video, we provide 7 tips for speaking to hostile audiences.
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  • Image of SmartTips: BLUF (Bottom Line Up Front) Communication

    SmartTips: BLUF (Bottom Line Up Front) Communication

    Item #: ST185
    BLUF communication can be useful in all areas of business. This SmartTips video shows how emails, memos, reports, meetings and presentations can all be improved by moving the bottom line up front.
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