SmartTipsĀ® Video Tutorials

  • Image of SmartTips: What Is Empathetic Listening?
    Image of SmartTips: What Is Empathetic Listening?

    Get the most out of what you are hearing by understanding what the speaker is feeling. This SmartTips video defines different types of listening and gives specific steps on how to connect and become a more empathetic listener, the highest level of listening.

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  • Image of SmartTips: How To Be An Active Listener
    Image of SmartTips: How To Be An Active Listener

    Listen up! Active listening takes effort, but it is a valuable skill when interacting with anyone in the workplace. This SmartTips video describes the benefits of active listening as well as what it will take to become a better listener.

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  • Image of SmartTips: How To Listen Effectively
    Image of SmartTips: How To Listen Effectively

    A fast-paced world rushes us through everything including communication, which makes it more difficult — but also more important — to sharpen your listening skills. This SmartTips video suggests six ways to improve your ability to listen effectively.

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