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SmartTips® Video Tutorials
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SmartTips® Communication Collection
Our SmartTips Communication Collection includes 20 videos covering the skills that are needed to be successful at reaching those on the other side of the conversation.
SmartTips: The 10 Best Phrases To Use At Work
"No problem," "I'm happy to help." Learn how these phrases along with other notable ones can help you to create a good reputation at the workplace with this SmartTips video.
SmartTips: How To Write A Powerful Speech
Want to learn to deliver better speeches? This SmartTips video shows you that by improving your writing process, you can improve your speeches. It provides 10 ways to organize your thoughts and writing, ultimately leading to a great speech.
SmartTips: How To Be An Active Listener
Listen up! Active listening takes effort, but it is a valuable skill when interacting with anyone in the workplace. This SmartTips video describes the benefits of active listening as well as what it will take to become a better listener.
SmartTips: Changing the Course of A Conversation
Ever have a conversation veer off in an unintended direction? Watch this SmartTips video to learn how to derail an uncomfortable conversation and steer it back on track in a more favorable direction for a better outcome.
SmartTips: Quick Telephone Tips
Despite the popularity of text messaging and emails, phone calls are still an important business tool for which there are specific recommendations. This SmartTips video reviews how phone calls should be handled and how to craft effective voicemail messages for colleagues and contacts.
SmartTips: Making A Great First Impression
People often judge and make assumptions about you as soon as you are introduced, so in order to have people see you as you want them to, it is important to make a strong first impression. This SmartTips video offers some important considerations to bear in mind when meeting new people.
SmartTips: BLUF (Bottom Line Up Front) Communication
BLUF communication can be useful in all areas of business. This SmartTips video shows how emails, memos, reports, meetings and presentations can all be improved by moving the bottom line up front.
SmartTips: 7 Tips For Speaking To Hostile Audiences
As a speaker, there are several things you can do to improve the reception you're likely to receive during your presentation. During and after your talk, you can also up the odds of a positive outcome. In this SmartTips video, we provide 7 tips for speaking to hostile audiences.
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