SmartTips® Video Tutorials

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  • Image of SmartTips: Handling Social Media Complaints

    SmartTips: Handling Social Media Complaints

    Item #: ST092
    Complaints over social media can be very public and very damaging unless the situation is handled with care. Use this SmartTips video to help smooth over any rough edges between you and your customers and wow them with your solutions.
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  • Image of SmartTips: 4 Customer Service Mistakes

    SmartTips: 4 Customer Service Mistakes

    Item #: ST090
    Keep your customers coming back by treating them with respect. This SmartTips video helps you to avoid the common mistakes that could lose you valuable customers and may damage your reputation.
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  • Image of SmartTips: 6 Ways To Keep Customers Happy

    SmartTips: 6 Ways To Keep Customers Happy

    Item #: ST175
    The bottom line for keeping customers happy is to remember the golden rule. Do unto others as you would have them do unto you. If your customer feels cared for and satisfied, your business will thrive. Learn 6 ways to keep customers happy in this SmartTips video.
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  • Image of SmartTips: 5 Tips For Keeping Clients

    SmartTips: 5 Tips For Keeping Clients

    Item #: ST153
    We all know that securing new clients drives and expands a business. While increasing the client list is important, it sometimes overshadows an even more vital practice, the practice of keeping clients for the long term. In this SmartTips video, learn 5 tips that will keep you from losing your long-term customers.
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  • Image of SmartTips: How To Handle Customer Complaints

    SmartTips: How To Handle Customer Complaints

    Item #: ST009
    For those new to customer service and those who might benefit from a refresher, this SmartTips video delves into understanding a customer's complaint and how to earn back his or her confidence in your products or services by resolving the issue at hand.
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