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Managing Executive Conflict to Build a More Dynamic Organization
In When Goliath’s Clash, Howard M. Guttman, the principal of Guttman Development Strategies Inc., a management consulting firm, describes how unresolved conflict in organizations, especially at the highest level, can have dire consequences. These include low productivity, employees’ anger and hostility, increased costs, and increased absenteeism and turnover. He explains that it is important for leaders to realize that conflict handled properly can actually be a great asset to a company. When conflict is managed well, it can lead to new ideas, improved teamwork and commitment, and a better understanding of the people who work alongside you day in and day out. When managers understand the root causes of conflict, they can be effective in using the conflict as a springboard to greater production and higher achievement.
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By Howard M. Guttman