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Raving Fans

Raving Fans

Raving Fans

A Revolutionary Approach To Customer Service

by Ken Blanchard & Sheldon Bowles

A Soundview Featured Book Review
Blanchard and Bowles present a business fable with a simple premise: your customers are your best marketing method. Executives will learn why outstanding customer service, particularly in the era of social technology, can lead to customers who will do anything to sing a company's praises... and bring as many friends to the party as possible.

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Who Killed Change?

By John Britt, Judd Hoekstra, Pat Zigarmi, Ken Blanchard

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