Lukaszewski on Crisis Communication Summary | James E. Lukaszewski

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Lukaszewski on Crisis Communication

What Your CEO Needs to Know About Reputation Risk and Crisis Management

by James E. Lukaszewski

In this industry-defining book on crisis management and leadership recovery, James Lukaszewski introduces a concept rarely dealt with in crisis communication and operational response planning: managing the victim dimension of crisis. Delivered in his straight-talking style backed with compelling case studies, Lukaszewski on Crisis Communication is your guide to preparing for a crisis and the explosive visibility that comes with it.

What You'll Learn

In this summary of Lukaszewski on Crisis Communication, you will learn:

To differentiate between a crisis and a disaster, understand how crises produce victims, and avoid the toxicity of silence
To overcome the abusive, intrusive and coercive behavior of bloviators, bellyachers, back-bench bitchers, the media, activists and critics
To manage people, including your own employees, with compassion, fairness and honesty — and drive attorneys to settle instead of litigate

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Lukaszewski on Crisis Communication

by James E. Lukaszewski

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