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Management

Soundview Executive Book Summaries® publishes summaries of the best business books of each year on management issues including change management, managing people, crisis management, managing a virtual workforce, project management and more. Browse our extensive collection of management book summaries to solve your most difficult issues.

  • Image of Keeping the Edge
    Image of Keeping the Edge

    Giving Customers the Service They Demand

    by Dick Schaaf

    Schaaf's research shows that the most innovative and successful service firms, like Marriott, Merck, and Home Depot, are pushing the customer service "envelope" in surprising ways. This summary tells all.

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  • Image of Reinventing the Factory
    Image of Reinventing the Factory

    Productivity Breakthroughts in Manufacturing Today

    by Roy Harmon, Leroy Peterson

    You need new techniques, not new machinery, to win the race for greater productivity. And here they are in helpful detail.

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