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Management

Soundview Executive Book Summaries® publishes summaries of the best business books of each year on management issues including change management, managing people, crisis management, managing a virtual workforce, project management and more. Browse our extensive collection of management book summaries to solve your most difficult issues.

  • Image of The Triple Bottom Line
    Image of The Triple Bottom Line

    Why Sustainability is Transforming the Best-Run Companies and How It Can Work for You

    by Andrew Savitz

    Author Andrew Savitz approaches the concept of sustainability in three-part harmony, with a look at how businesses prosper financially while protecting and renewing the social, environmental and economic resources they need. He says they can fail if they do not tend to all three, and his claims are not without merit. With an eye to the Fortune 100 companies leading this movement, The Triple Bottom Line approaches sustainability as a “win-win-win” prospect achievable in any industry.

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  • Image of Satisfaction
    Image of Satisfaction

    How Every Great Company Listens to the Voice of the Customer

    by James D. Power IV, Chris Denove

    Despite claims otherwise, Denove and Power write, “Most organizations have not made a significant and sustained commitment to customer satisfaction.” As a result, these organizations are losing money. This isn’t just another book about customer satisfaction, it’s an unlocked vault on years of closely guarded research data, surveys and feedback collected by J.D. Power and Associates, a name synonymous with measuring customer satisfaction and improving the bottom line.

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  • Image of Trust in the Balance
    Image of Trust in the Balance

    Building Successful Organizations on Results, Integrity, and Concern

    by Robert Bruce Shaw

    Trust is what makes relationships work. Here's the way to design and operate an organization having high trust. Top leadership backing is essential.

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  • Image of The Only Thing That Matters
    Image of The Only Thing That Matters

    Bringing the Power of the Customer into the Center of Your Business

    by Karl Albrecht

    A renowned service-quality guru reintroduces you to customers, your most important partners. With Albrecht’s Total Quality Service system in place, everyone can focus on delivering outstanding value.

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  • Image of Reinventing The Factory II
    Image of Reinventing The Factory II

    Managing the World Class Factory

    by Roy Harmon

    Harmon shows how Western factories can equal or surpass the output of the best factories anywhere. Get the latest techniques in fast product design, supplier partnerships, and efficient transportation networks.

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  • Image of The Practice of Management
    Image of The Practice of Management

    by Peter F. Drucker

    How to manage a business, other managers, and workers and work.

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