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The Only Thing That Matters

The Only Thing That Matters

The Only Thing That Matters

Bringing the Power of the Customer into the Center of Your Business

by Karl Albrecht

A renowned service-quality guru reintroduces you to customers, your most important partners. With Albrecht’s Total Quality Service system in place, everyone can focus on delivering outstanding value.

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Image of Service America
Image of Service America

Service America

By Ron Zemke, Karl Albrecht

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