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    The Hidden Leader

    The Hidden Leader

    The Hidden Leader

    Discover and Develop Greatness Within Your Company

    by Scott Edinger & Laurie Sain

    Hidden leaders are the under-utilized employees who demonstrate integrity, lead through authentic relationships, focus on results, work from customer purpose, and fulfill the value promise of the company. Scott Edinger and Laurie Sain show how managers can recognize and develop these talented employees in order to deliver even greater value to customers.

    What You'll Learn

    • To recognize and nurture hidden leaders in your organization.
    • The four facets of hidden leadership.
    • Why integrity is non-negotiable in hidden leadership.
    • The difference between customer service and customer purpose.
    • How to engage hidden leaders at the individual and organizational levels.
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