Browse Summaries

Clear All


Publication Date

Browse by subject:

Management Leadership Career & Self Development Marketing Sales Human Resources Economics Entrepreneurship Finance Technology Innovation All Subjects

Sign up for our Professional or Premier plan and you'll receive all of these summaries plus much more.

Compare Plans

  • Image of Talent is Never Enough
    Image of Talent is Never Enough

    Discover the Choices That Will Take You Beyond Your Talent

    by John C. Maxwell

    Maxwell, a leadership expert, asserts that talent is often misunderstood and overrated. To combat this, he suggests that people build their strengths and become a “Talent-plus person.”

    View Details

  • Image of What Got You Here Won’t Get You There
    Image of What Got You Here Won’t Get You There

    How Successful People Become Even More Successful

    by Marshall Goldsmith

    The corporate world is full of intelligent and skilled executives, but few will ever reach the top and, according to Goldsmith, subtle nuances make the difference.

    View Details

  • Image of The Horizontal Organization
    Image of The Horizontal Organization

    What the Organization of the Future Actually Looks Like and How It Delivers Value to Customers

    by Frank Ostroff

    Corporations in increasing numbers are switching from the traditional bureaucratic "vertical" structure of organization to a horizontal organization. And what's that? It rejects the separation of people and work into functional departments, such as marketing and customer service. Instead, it groups people and works around a few organization-wide, cross-functional core processes. All those processes lead to one end objective, creating and delivering something of value to the customer. By using de

    View Details

  • Image of Best Practices in Customer Service
    Image of Best Practices in Customer Service

    by Ron Zemke, John Woods

    Zemke and Woods lay it on the line: The primary goal of business is to satisfy the needs and expectations of customers. Profit, then, is a measure of how well you have achieved that goal. Then they plunge into letting experts tell you how to do this. Subjects covered in helpful detail include training employees, better satisfying customers by looking at your business from their viewpoint, and handling dissatisfied customers. (First step on that last one: Listen fully and without interrupting.) E

    View Details

  • Image of
    Image of

    How to Create a Profitable Business Strategy for the Internet and Beyond

    by Ronni Marshak, Patricia B. Seybold

    If your Web site isn't producing as much business as you expected, read this book. It will head you toward profits. Start by making certain you know your end customers, who they are and what they want. Create a site that allows them to shop, order, purchase, and track delivery -- and not have to strain in the process. Capture information on them so you can anticipate their needs. And that's just the beginning of the help this book will give you.

    View Details

Recently Viewed Categories