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  • Image of Free Agent Nation
    Image of Free Agent Nation

    How America's New Independent Workers Are Transforming the Way We Live

    by Daniel H. Pink

    The Organization Man is dead. Long live the Free Agent. Pink explains the reasons for the development of widespread free agency and how it impacts your company and your industry.

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  • Image of Customer Winback
    Image of Customer Winback

    How to Recapture Lost Customers - And Keep Them Loyal

    by Michael W. Lowenstein, Jill Griffin

    Don’t be fooled, warn the authors: No customer is truly safe from defection. Here’s a hands-on guide on winning back the customers you lost — and making your company defection-proof.

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  • Image of The Agenda
    Image of The Agenda

    What Every Business Must Do to Dominate the Decade

    by Michael Hammer

    The author of Reengineering the Corporation presents nine core principles critical to contemporary corporate success. Among Hammer’s agenda items: “managing without structure” and “creating order where chaos reigns.”

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  • Image of Business @ the Speed of Thought
    Image of Business @ the Speed of Thought

    Using a Digital Nervous System

    by Bill Gates

    Information flow -- getting the right information to the right people at the right time -- is the “lifeblood” of any business, says Microsoft founder Gates. In this summary, he shows how to maintain this flow through a “digital nervous system” -- a single integrated digital infrastructure that uses digital tools as diverse as the Internet, PCs, computer networks, and specialized software to connect every component, every facet of your organization.

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  • Image of Free, Perfect, and Now
    Image of Free, Perfect, and Now

    Connecting to the Three Insatiable Customer Demands: A CEO's True Story

    by Robert Rodin

    Rodin, CEO of Marshall Industries, shows in this summary how he transformed a conventional electronics distributor into a high-speed junction box between customers and suppliers. The key: providing customers solutions to their problems that are free, perfect, and now. These three insatiable customer demands, says Rodin, must change your entire company -- from its mission and structure to the way you do business and even the incentives you offer employees.

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