Browse Summaries

The Organization Man is dead. Long live the Free Agent. Pink explains the reasons for the development of widespread free agency and how it impacts your company and your industry.

Don’t be fooled, warn the authors: No customer is truly safe from defection. Here’s a hands-on guide on winning back the customers you lost — and making your company defection-proof.

The author of Reengineering the Corporation presents nine core principles critical to contemporary corporate success. Among Hammer’s agenda items: “managing without structure” and “creating order where chaos reigns.”

Bill Marriott explains the management methods that have made the giant Marriott empire such a success. Try them. They sound so simple, but they're the reasons for the growth of this hotel and resort firm.

Here are practical solutions to all to common business problems in the workplace: thefts, workplace violence, and fast-changing employee rights. Learn, too, where you stand on your employees' use of the Internet. (It can be dangerous for you.)

You know these employees, those with bad attitudes, poor performance records, and resistance to change. It's time to call a halt. First, uncover the root causes, such as resentment and low self-esteem. Then use this method to overcome the resistance you will face.

This best-seller author takes an irreverent look at management styles, but offers serious suggestions on getting more and better work out of people.