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  • Image of Free Agent Nation
    Image of Free Agent Nation

    How America's New Independent Workers Are Transforming the Way We Live

    by Daniel H. Pink

    The Organization Man is dead. Long live the Free Agent. Pink explains the reasons for the development of widespread free agency and how it impacts your company and your industry.

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  • Image of Customer Winback
    Image of Customer Winback

    How to Recapture Lost Customers - And Keep Them Loyal

    by Michael W. Lowenstein, Jill Griffin

    Don’t be fooled, warn the authors: No customer is truly safe from defection. Here’s a hands-on guide on winning back the customers you lost — and making your company defection-proof.

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  • Image of The Agenda
    Image of The Agenda

    What Every Business Must Do to Dominate the Decade

    by Michael Hammer

    The author of Reengineering the Corporation presents nine core principles critical to contemporary corporate success. Among Hammer’s agenda items: “managing without structure” and “creating order where chaos reigns.”

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  • Image of Reengineering The Corporation
    Image of Reengineering The Corporation

    A Manifesto for Business Revolution

    by Michael Hammer, Jim Champy

    Forget about incremental improvement. Here’s how to make quantum leaps in performance by analyzing and redesigning your work practices. This is your guide to remaining competitive.

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  • Image of Overcoming Resistance
    Image of Overcoming Resistance

    A Practical Guide to Producing Change in the Workplace

    by Jerald Jellison

    Who gives you the most trouble on the job? Resisters -- subordinates and peers who make excuses, complain, and find creative ways to avoid work and responsibility. Jellison's meet-them-head-on method to get cooperation isn't pretty, but it works.

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