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  • Image of The Soul of the Firm

    The Soul of the Firm

    by C William Pollard
    Item #: 1823
    Pollard, head of the ServiceMaster Company, offers a glimpse at how ServiceMaster has grown into a $3 billion firm. The secret: treating employees at all levels with the respect they deserve. The best book yet on the "socially responsible" company.
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  • Image of Transformational Learning

    Transformational Learning

    by Daniel Tobin
    Item #: 1822
    You've heard about the "learning organization." Here's the most useful look at the subject yet. Tobin offers practical ways for you to keep skills polished and ideas fresh in your organization.
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  • Image of Getting into Your Customer's Head

    Getting into Your Customer's Head

    by Kevin Davis
    Item #: 1821
    Your customers use an eight-step process to buy, so it makes sense to use an eight-step process to sell. Using Davis's system, you accompany buyers every step of the way, from identifying a need to satisfying it. That's how you get the sale.
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