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Book Summaries

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  • Image of Keeping the Edge

    Keeping the Edge

    by Dick Schaaf
    Item #: 1730
    Schaaf's research shows that the most innovative and successful service firms, like Marriott, Merck, and Home Depot, are pushing the customer service "envelope" in surprising ways. This summary tells all.
    From: $10.50
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  • Image of Managing Your Mind

    Managing Your Mind

    by Gillian Butler, Tony Hope
    Item #: 1729
    An amazing compendium of advice by two Oxford University researchers. How to beat stress, quit smoking, build your self-esteem and self-confidence, counter anxiety, be assertive, make decisions, manage your time and a lot more.
    From: $10.50
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