Book Summaries
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by Dick Schaaf
Item #:
1730
Schaaf's research shows that the most innovative and successful service firms, like Marriott, Merck, and Home Depot, are pushing the customer service "envelope" in surprising ways. This summary tells all.
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by Gillian Butler, Tony Hope
Item #:
1729
An amazing compendium of advice by two Oxford University researchers. How to beat stress, quit smoking, build your self-esteem and self-confidence, counter anxiety, be assertive, make decisions, manage your time and a lot more.
From: $9.50
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