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  • Image of The Optimistic Workplace
    Image of The Optimistic Workplace

    Creating an Environment That Energizes Everyone

    by Shawn Murphy

    CEO of Switch & Shift Shawn Murphy argues that our best work is the product of a positive environment. In The Optimistic Workplace, using simple strategies, he demonstrates how a people-centric focus ignites employee potential, increases innovation and catapults an organization to higher performance.

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  • Image of Disrupt You!
    Image of Disrupt You!

    Master Personal Transformation, Seize Opportunity and Thrive in the Era of Endless Innovation

    by Jay Samit

    Technology innovator Jay Samit describes the unique method he has used to invent new markets and expand established businesses. He demystifies the mechanics of disruption for individuals and businesses alike while offering empowering advice for anyone with a big idea.

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  • Image of Selfish, Scared and Stupid
    Image of Selfish, Scared and Stupid

    Stop Fighting Human Nature and Increase Your Performance, Engagement and Influence

    by Kieran Flanagan, Dan Gregory

    Behavioral research strategists Dan Gregory and Kieran Flanagan examine the basic instincts of fear, self-interest and simplicity and their impact on the success or failure of a company’s best ideas. They offer three interconnected principles that can be used to head off disengagement inside and outside of a company and to unlock human potential.

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  • Image of The Power of Reputation
    Image of The Power of Reputation

    Strengthen the Asset that Will Make or Break Your Career

    by Chris Komisarjevsky

    "The Power of Reputation" offers business people an action plan for creating the kind of reputation that generates trust, inspires confidence, and paves the way for lasting success

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  • Image of Results Without Authority
    Image of Results Without Authority

    Controlling a Project When the Team Doesn’t Report to You

    by Tom Kendrick

    Learn new information on: agile methods and evolving project management tools; strategies for working with virtual teams; analytical versus "blink" decision processes; and the myth of multitasking.

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  • Image of The Secret to Peak Productivity
    Image of The Secret to Peak Productivity

    A Simple Guide to Reaching Your Personal Best

    by Tamara Myles

    Certified Professional Organizer (CPO(R)) and productivity expert Tamara Myles has developed a simple model--the Productivity Pyramid--which provides an actionable framework for anyone to achieve better results.

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  • Image of Project Management for Non-Project Managers
    Image of Project Management for Non-Project Managers

    by Jack Ferraro

    Functional managers with even basic project management (PM) knowledge are the best people for keeping projects business-focused. This new book demystifies the jargon and processes, encouraging managers to jump into the PM arena and arming them with strategies for increasing the business value created by their company's projects.

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  • Image of The Horizontal Organization
    Image of The Horizontal Organization

    What the Organization of the Future Actually Looks Like and How It Delivers Value to Customers

    by Frank Ostroff

    Corporations in increasing numbers are switching from the traditional bureaucratic "vertical" structure of organization to a horizontal organization. And what's that? It rejects the separation of people and work into functional departments, such as marketing and customer service. Instead, it groups people and works around a few organization-wide, cross-functional core processes. All those processes lead to one end objective, creating and delivering something of value to the customer. By using de

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  • Image of Best Practices in Customer Service
    Image of Best Practices in Customer Service

    by Ron Zemke, John Woods

    Zemke and Woods lay it on the line: The primary goal of business is to satisfy the needs and expectations of customers. Profit, then, is a measure of how well you have achieved that goal. Then they plunge into letting experts tell you how to do this. Subjects covered in helpful detail include training employees, better satisfying customers by looking at your business from their viewpoint, and handling dissatisfied customers. (First step on that last one: Listen fully and without interrupting.) E

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