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  • Image of Becoming Your Best
    Image of Becoming Your Best

    The 12 Principles of Highly Successful Leaders

    by Steven Shallenberger

    Shallenberger reveals the 12 principles you need to follow in order to reach your highest potential and drive the kind of innovation that turns good companies into industry leaders, all while living a well-balanced personal life.

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  • Image of Good Leaders Ask Great Questions
    Image of Good Leaders Ask Great Questions

    Your Foundation for Successful Leadership

    by John C. Maxwell

    To be a successful leader, you need to be asking yourself and your team key questions in order to learn, grow, and develop better ideas. Maxwell shares leadership questions he has gathered from others and from his own experience that will inspire both seasoned leaders and new leaders to ask great questions that will improve their leadership skills and careers.

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  • Image of Game-Changer
    Image of Game-Changer

    Game Theory and the Art of Transforming Strategic Situations

    by David McAdams

    Game-Changer develops six basic ways to change games—commitment, regulation, cartelization, retaliation, trust, and relationships—enlivened by countless colorful characters and unforgettable examples from the worlds of business, medicine, finance, military history, crime, sports, and more.

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  • Image of Managing Crises Before They Happen
    Image of Managing Crises Before They Happen

    What Every Executive and Manager Needs to Know about Crisis Management

    by Ian I. Mitroff

    It’s impossible to eliminate crises completely. But crisis management experts Mitroff and Anagnos outline the crisis management tools — and attitudes — needed to either anticipate crises or effectively manage them once they occur.

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  • Image of Improving Customer Satisfaction, Loyalty, and Profit
    Image of Improving Customer Satisfaction, Loyalty, and Profit

    An Integrated Measurement and Management System

    by Anders Gustafsson, Michael D. Johnson

    The authors’ detailed five-step process for developing an integrated customer measurement and management system will show you how to find out exactly what your customers want and use that information to produce the kinds of products and services that will keep them coming back.

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