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  • Image of The Customer Differential
    Image of The Customer Differential

    The Complete Guide to Implementing Customer Relationship Management

    by Melinda Nykamp

    You have heard of Customer Relationship Management. Now here’s a guidebook that it clearly explains the concept of CRM — and how to put it in place in your company.

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  • Image of The Weightless Society
    Image of The Weightless Society

    by Charles Leadbeater

    A radical innovation in basic political, social and economic institutions is required to spread the benefits of the knowledge economy, argues Charles Leadbeater in this eloquent and provocative analysis of today’s society.

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  • Image of Loyalty Rules!
    Image of Loyalty Rules!

    How Today's Leaders Build Lasting Relationships

    by Frederick F. Reichheld

    Reichheld follows up The Loyalty Effect, in which he argued that a virtuous circle of employee, customer and shareholder loyalty led to greater profits, with a how-to on turning your company into a loyalty leader.

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  • Image of My Years With General Motors
    Image of My Years With General Motors

    by Alfred Sloan

    Alfred Sloan wrote a winning book that's as fresh and clear today as it was in the days when he headed General Motors. Share Sloan's helpful insights into a long list of business topics.

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  • Image of The Hungry Spirit
    Image of The Hungry Spirit

    A Quest for Purpose in the Modern World

    by Charles Handy

    This talented (and wealthy) author urges you to look beyond wealth for your satisfactions. Know when you have enough money, he advises, then turn to leaving something for the world behind you. All of us, even Bill Gates, can discover something about values from this.

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