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  • Image of The Spirit to Serve
    Image of The Spirit to Serve

    Marriott's Way

    by Kathi Ann Brown, JW Marriott

    Bill Marriott explains the management methods that have made the giant Marriott empire such a success. Try them. They sound so simple, but they're the reasons for the growth of this hotel and resort firm.

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  • Image of The New Battle over Workplace Privacy
    Image of The New Battle over Workplace Privacy

    Safe Practices to Minimize Conflict, Confusion and Litigation

    by William Hubbartt

    Here are practical solutions to all to common business problems in the workplace: thefts, workplace violence, and fast-changing employee rights. Learn, too, where you stand on your employees' use of the Internet. (It can be dangerous for you.)

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  • Image of The Bad Attitude Survival Guide
    Image of The Bad Attitude Survival Guide

    Essential Tools for Managers

    by Harry Chambers

    You know these employees, those with bad attitudes, poor performance records, and resistance to change. It's time to call a halt. First, uncover the root causes, such as resentment and low self-esteem. Then use this method to overcome the resistance you will face.

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