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  • Image of Managing Crises Before They Happen
    Image of Managing Crises Before They Happen

    What Every Executive and Manager Needs to Know about Crisis Management

    by Ian I. Mitroff

    It’s impossible to eliminate crises completely. But crisis management experts Mitroff and Anagnos outline the crisis management tools — and attitudes — needed to either anticipate crises or effectively manage them once they occur.

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  • Image of Improving Customer Satisfaction, Loyalty, and Profit
    Image of Improving Customer Satisfaction, Loyalty, and Profit

    An Integrated Measurement and Management System

    by Anders Gustafsson, Michael D. Johnson

    The authors’ detailed five-step process for developing an integrated customer measurement and management system will show you how to find out exactly what your customers want and use that information to produce the kinds of products and services that will keep them coming back.

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  • Image of Speed Review: More Than a Motorcycle
    Image of Speed Review: More Than a Motorcycle

    The Leadership Journey at Harley-Davidson

    by Lee Ozley, Rich Teerlink

    Harvard Business School Press, 288 pages

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  • Image of Stress for Success
    Image of Stress for Success

    by James Loehr

    Don't moan about stress; make it work for you. Here's an optimistic, productive approach to a growing problem in industry.

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  • Image of Intellectual Capital
    Image of Intellectual Capital

    The New Wealth of Organizations

    by Thomas Stewart

    Stewart says too many firms today think only of physical and financial assets. They ignore their intellectual capital, the talents of their employees, their information about customers and suppliers, their patents. He will show you how to evaluate them-- and make them grow.

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  • Image of Going Solo
    Image of Going Solo

    Developing a Home-Based Consulting Business from the Ground Up

    by William Bond

    Ready to be a consultant? Read this and you'll have the foundation for building your own home-based business.

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  • Image of Banishing Bureaucracy
    Image of Banishing Bureaucracy

    The Five Strategies for Reinventing Government

    by Robert Plastrik, David Osborne

    Here's a thoughtful approach to "reinventing government," from city hall to the Pentagon.

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  • Image of Business Wisdom of the Electronic Elite
    Image of Business Wisdom of the Electronic Elite

    COMPAQ, Sun, Hewlett-Packard, and Other Top Companies

    by Geoffrey James

    James shows how corporate culture based on respect, service, and cooperation underwrote the success of some of today's biggest high-tech companies. Learn from it.

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