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  • Image of The Customer Revolution
    Image of The Customer Revolution

    How to Thrive When Customers Are in Control

    by Patricia B. Seybold

    Customers are taking control of industries and reshaping them from the outside in. While some characterize the changes taking place as the New Economy, the Internet economy, or the knowledge economy, Seybold, the bestselling author of the book Customers.com, simply calls it the “customer economy.” To survive in this customer economy, you need to respond to customer demands for changes in the way you design and deliver products and services. Seybold shows you how.

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  • Image of Profit from the Core
    Image of Profit from the Core

    Growth Strategy in an Era of Turbulence

    by Chris Zook

    According to Zook and Allen, most growth strategies fail to deliver value because they wrongly diversify from the core business. Based on a ten-year Bain & Company study of 2,000 companies in a variety of industries, Profit from the Core will teach you how to grow your company by building market power in a well-defined core.

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  • Image of Speed Review: The Best Business Stories of the Year
    Image of Speed Review: The Best Business Stories of the Year

    by Andrew Leckey, Marshall Loeb

    Pantheon Books, 422 pages

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  • Image of Speed Review: The Relationship-Based Enterprise
    Image of Speed Review: The Relationship-Based Enterprise

    Powering Business Success Through Customer Relationship Management

    by Ray McKenzie

    McGraw-Hill, 368 pages

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