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  • Image of Stop Managing, Start Coaching
    Image of Stop Managing, Start Coaching

    How Performance Coaching Can Enhance Commitment and Improve Productivity

    by Jerry Gilley, Nathaniel Boughton

    This summary will teach you how to coach. You'll learn how to train employees for specific jobs, mentor them, and confront those not performing well. You'll gain motivated, productive employees.

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  • Image of The Loyalty Effect
    Image of The Loyalty Effect

    The Hidden Force Behind Growth, Profits, and Lasting Value

    by Fred Reichheld

    The loyalty of customers, employees, and in­vestors can combine to create companies with miraculous levels of cash flow. Lessons from A. G. Edwards, State Farm Insurance, and others show how to inspire loyalty.

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