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  • Image of The Soul of the Firm
    Image of The Soul of the Firm

    by C William Pollard

    Pollard, head of the ServiceMaster Company, offers a glimpse at how ServiceMaster has grown into a $3 billion firm. The secret: treating employees at all levels with the respect they deserve. The best book yet on the "socially responsible" company.

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  • Image of Transformational Learning
    Image of Transformational Learning

    Renewing Your Company Through Knowledge and Skills

    by Daniel Tobin

    You've heard about the "learning organization." Here's the most useful look at the subject yet. Tobin offers practical ways for you to keep skills polished and ideas fresh in your organization.

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  • Image of Getting into Your Customer's Head
    Image of Getting into Your Customer's Head

    8 Secret Roles of Selling Your Competitors Don't Know

    by Kevin Davis

    Your customers use an eight-step process to buy, so it makes sense to use an eight-step process to sell. Using Davis's system, you accompany buyers every step of the way, from identifying a need to satisfying it. That's how you get the sale.

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  • Image of Sharkproof
    Image of Sharkproof

    Get the Job You Want, Keep the Job You Love...in Today's Frenzied Job Market

    by Harvey Mackay

    How to get and keep a good job in tough economic times. This summary is packed with valuable tips on surviving layoffs and downsizing, preparing résumés, handling in­terviews, and more. Keep it handy. You’ll probably need it sooner or later.

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