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  • Image of 7 Survival Skills For a Reengineered World
    Image of 7 Survival Skills For a Reengineered World

    by William Yeomans

    Survive and thrive in this era of job uncertainty. Sharpen your career, endurance, communication, leadership, and customer service skills, and become a better follower and team player.

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  • Image of How to Be a Great Communicator
    Image of How to Be a Great Communicator

    In Person, on Paper, and on the Podium

    by Nido Qubein

    Having trouble communicating when speaking or writing? Qubein can help you as he has helped thousands. He's particularly good on getting your message across when speaking.

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  • Image of Service America
    Image of Service America

    Doing Business in the New Economy

    by Ron Zemke, Karl Albrecht

    This summary is must reading if you're concerned about service and want to get ahead of the competition. Zemke and Albrecht have earned their reputations as authorities on customer service.

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