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  • Image of The Mid-Career Tune-Up
    Image of The Mid-Career Tune-Up

    10 New Habits for Keeping Your Edge in Today's Fast-Paced Workplace

    by William A. Salmon, Rosemary T. Salmon

    Global competition, downsized organizations and empowerment and other shifts in management philosophies have dramatically altered the rules of the workplace. This summary offers an overview of 10 new habits required to succeed today, including tips and check lists on balancing multiple demands on your time, resolving conflicts, and learning to accept uncertainty.

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  • Image of Secrets of Power Negotiating for Salespeople
    Image of Secrets of Power Negotiating for Salespeople

    Inside Secrets from a Master Negotiator

    by Roger Dawson

    Buyers are better informed and better negotiators than in the past. Dawson, the master of win-win negotiating, offers a toolkit of opening, middle and closing sales gambits to help salespeople walk away from the negotiating table with all parties satisfied.

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  • Image of Management Challenges for the 21st Century
    Image of Management Challenges for the 21st Century

    by Peter F. Drucker

    Who better than the 20th Century's greatest management thinker to explore the challenges that lie ahead? From managing change or a globally competitive company to managing your career, Drucker tells you what to expect from the next century.

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  • Image of Service America
    Image of Service America

    Doing Business in the New Economy

    by Ron Zemke, Karl Albrecht

    This summary is must reading if you're concerned about service and want to get ahead of the competition. Zemke and Albrecht have earned their reputations as authorities on customer service.

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