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  • Image of Managing the Non-Profit Organization
    Image of Managing the Non-Profit Organization

    Practices and Principles

    by Peter F. Drucker

    Schools, hospitals, charities, and even organizations like the Girl Scouts can benefit from better management. Classic Drucker.

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  • Image of Deming Management at Work
    Image of Deming Management at Work

    by Mary Walton

    Walton describes how such diverse organizations as Florida Power & Light, the U.S. Navy, and Bridgestone U.S.A. have put Deming’s quality principles into action.

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  • Image of Service America
    Image of Service America

    Doing Business in the New Economy

    by Ron Zemke, Karl Albrecht

    This summary is must reading if you're concerned about service and want to get ahead of the competition. Zemke and Albrecht have earned their reputations as authorities on customer service.

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