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  • Image of Raving Fans
    Image of Raving Fans

    A Revolutionary Approach To Customer Service

    by Ken Blanchard, Sheldon Bowles

    A Soundview Featured Book Review
    Blanchard and Bowles present a business fable with a simple premise: your customers are your best marketing method. Executives will learn why outstanding customer service, particularly in the era of social technology, can lead to customers who will do anything to sing a company's praises... and bring as many friends to the party as possible.

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  • Image of Glow
    Image of Glow

    How You Can Radiate Energy, Innovation, and Success

    by Lynda Gratton

    You know them at first sight: teammates or colleagues, direct reports or bosses who radiate enthusiasm, positive energy and inspiration. Even in difficult circumstances they glow with an attitude that inspires others, fosters a great working experience for everyone and creates empowering relationships. Would you like to learn how to glow? Author Lynda Gratton shows you how. Glow is an invitation to become more energized and innovative at work, and to radiate positive energy that will al

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  • Image of Mavericks at Work
    Image of Mavericks at Work

    Why the Most Original Minds in Business Win

    by William Taylor, Polly LaBarre

    A Soundview Featured Book Review
    The old adage of “business as usual” is beginning to lose its steam as the old guard loses its ground and the new guard, or mavericks, begin to take control. In a world where innovation is becoming more of a necessity and less a pleasant surprise, the only way to stand out from the crowd is to stand for something truly original.

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  • Image of Leading With Character
    Image of Leading With Character

    Stories of Valor and Virtue and the Principles They Teach

    by John J. Sosik

    Leading With Character offers a unique collection of fascinating stories about 25 famous leaders from business, history and pop culture such as John F. Kennedy, Brian Wilson, Rosa Parks, Joe Namath, Pat Tillman and Nelson Mandela to name a handful.

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  • Image of Wikinomics
    Image of Wikinomics

    How Mass Collaboration Changes Everything

    by Don Tapscott, Anthony D. Williams

    Using the collaborative-software “wiki” concept as their theme, the authors address how the Internet’s social network offers new, decentralized ways to produce content, goods, services and profit.

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  • Image of Revolutionizing IT
    Image of Revolutionizing IT

    The Art of Using Information Technology Effectively

    by David Andrews, Kenneth R. Johnson

    In jargon-free language, Andrews and Johnson explain how managers can get the most out of their IT investment. The authors focus on successfully managing IT projects, including controlling project scope.

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  • Image of Who Says Elephants Can't Dance?
    Image of Who Says Elephants Can't Dance?

    Inside IBM's Historic Turnaround

    by Louis Gerstner Jr.

    The visionary former chairman and CEO of IBM gives his detailed, insider account of the now-legendary turnaround at the giant computer company. Among the lessons you will learn: If it’s broken, fix it; if it’s not broken, fix it anyway.

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