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  • Image of Speed
    Image of Speed

    How Leaders Accelerate Successful Execution

    by Joseph R. Folkman, John H. Zenger

    Leadership experts Jack Zenger and Joe Folkman detail essential behaviors that anyone can adopt to improve speed and drive organizational effectiveness.

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  • Image of Woo, Wow, and Win
    Image of Woo, Wow, and Win

    Service Design, Strategy, and the Art of Customer Delight

    by Patricia O'Connell, Thomas A. Stewart

    Bestselling authors and business experts Thomas A. Stewart and Patricia O’Connell focus on the importance of service design for companies.

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  • Image of Yes, And
    Image of Yes, And

    How Improvisation Reverses "No, But" Thinking and Improves Creativity and Collaboration

    by Tom Yorton, Kelly Leonard

    Executives from The Second City, the world’s premier comedy theater and school of improvisation, provide a toolkit for individuals and organizations to use to thrive in a world increasingly shaped by speed, social communication, and decentralization.

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  • Image of Stop Managing, Start Coaching
    Image of Stop Managing, Start Coaching

    How Performance Coaching Can Enhance Commitment and Improve Productivity

    by Jerry Gilley, Nathaniel Boughton

    This summary will teach you how to coach. You'll learn how to train employees for specific jobs, mentor them, and confront those not performing well. You'll gain motivated, productive employees.

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  • Image of The Loyalty Effect
    Image of The Loyalty Effect

    The Hidden Force Behind Growth, Profits, and Lasting Value

    by Fred Reichheld

    The loyalty of customers, employees, and in­vestors can combine to create companies with miraculous levels of cash flow. Lessons from A. G. Edwards, State Farm Insurance, and others show how to inspire loyalty.

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