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  • Image of Rosabeth Moss Kanter On the Frontiers of Management
    Image of Rosabeth Moss Kanter On the Frontiers of Management

    by Rosabeth Moss Kanter

    Understand the areas of weakness in today's management styles, and the ways to improve. Excellent guidance from an experienced author.

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  • Image of The Loyalty Link
    Image of The Loyalty Link

    How Loyal Employees Create Loyal Customers

    by Dennis McCarthy

    Learn to create close relationships between your company and employees. It leads to close relationships with customers -- and greater profits.

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  • Image of The Soul of the Firm
    Image of The Soul of the Firm

    by C William Pollard

    Pollard, head of the ServiceMaster Company, offers a glimpse at how ServiceMaster has grown into a $3 billion firm. The secret: treating employees at all levels with the respect they deserve. The best book yet on the "socially responsible" company.

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  • Image of Transformational Learning
    Image of Transformational Learning

    Renewing Your Company Through Knowledge and Skills

    by Daniel Tobin

    You've heard about the "learning organization." Here's the most useful look at the subject yet. Tobin offers practical ways for you to keep skills polished and ideas fresh in your organization.

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  • Image of Getting into Your Customer's Head
    Image of Getting into Your Customer's Head

    8 Secret Roles of Selling Your Competitors Don't Know

    by Kevin Davis

    Your customers use an eight-step process to buy, so it makes sense to use an eight-step process to sell. Using Davis's system, you accompany buyers every step of the way, from identifying a need to satisfying it. That's how you get the sale.

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