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  • Image of The Customer Differential
    Image of The Customer Differential

    The Complete Guide to Implementing Customer Relationship Management

    by Melinda Nykamp

    You have heard of Customer Relationship Management. Now here’s a guidebook that it clearly explains the concept of CRM — and how to put it in place in your company.

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  • Image of The Weightless Society
    Image of The Weightless Society

    by Charles Leadbeater

    A radical innovation in basic political, social and economic institutions is required to spread the benefits of the knowledge economy, argues Charles Leadbeater in this eloquent and provocative analysis of today’s society.

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  • Image of Loyalty Rules!
    Image of Loyalty Rules!

    How Today's Leaders Build Lasting Relationships

    by Frederick F. Reichheld

    Reichheld follows up The Loyalty Effect, in which he argued that a virtuous circle of employee, customer and shareholder loyalty led to greater profits, with a how-to on turning your company into a loyalty leader.

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  • Image of Rosabeth Moss Kanter On the Frontiers of Management
    Image of Rosabeth Moss Kanter On the Frontiers of Management

    by Rosabeth Moss Kanter

    Understand the areas of weakness in today's management styles, and the ways to improve. Excellent guidance from an experienced author.

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  • Image of The Loyalty Link
    Image of The Loyalty Link

    How Loyal Employees Create Loyal Customers

    by Dennis McCarthy

    Learn to create close relationships between your company and employees. It leads to close relationships with customers -- and greater profits.

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