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  • Image of The Soul of the Firm
    Image of The Soul of the Firm

    by C William Pollard

    Pollard, head of the ServiceMaster Company, offers a glimpse at how ServiceMaster has grown into a $3 billion firm. The secret: treating employees at all levels with the respect they deserve. The best book yet on the "socially responsible" company.

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  • Image of Transformational Learning
    Image of Transformational Learning

    Renewing Your Company Through Knowledge and Skills

    by Daniel Tobin

    You've heard about the "learning organization." Here's the most useful look at the subject yet. Tobin offers practical ways for you to keep skills polished and ideas fresh in your organization.

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  • Image of Getting into Your Customer's Head
    Image of Getting into Your Customer's Head

    8 Secret Roles of Selling Your Competitors Don't Know

    by Kevin Davis

    Your customers use an eight-step process to buy, so it makes sense to use an eight-step process to sell. Using Davis's system, you accompany buyers every step of the way, from identifying a need to satisfying it. That's how you get the sale.

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  • Image of The Unwritten Rules of the Game
    Image of The Unwritten Rules of the Game

    by Peter Scott-Morgan

    No matter what new management methods you try, real organizational change seems to move at a snail's pace. Why? Find out about the unwritten rules of the game that your people live and work by — and that stall change efforts. Shows how to get changes that stick.

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  • Image of Competing for the Future
    Image of Competing for the Future

    by CK Prahalad, Gary Hamel

    Create a successful future by transforming your company into a nimble organization, with the help of this summary.

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