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We have 3 different plans that offer something for everyone. Receive just the new book summaries that are published each month, or select a plan that unlocks access to our exhaustive archive of book summaries, webinars, video tips, and more. Choose the plan that is the best fit for you.

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  • Image of The Customer Differential
    Image of The Customer Differential

    The Complete Guide to Implementing Customer Relationship Management

    by Melinda Nykamp

    You have heard of Customer Relationship Management. Now here’s a guidebook that it clearly explains the concept of CRM — and how to put it in place in your company.

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  • Image of The Weightless Society
    Image of The Weightless Society

    by Charles Leadbeater

    A radical innovation in basic political, social and economic institutions is required to spread the benefits of the knowledge economy, argues Charles Leadbeater in this eloquent and provocative analysis of today’s society.

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  • Image of Loyalty Rules!
    Image of Loyalty Rules!

    How Today's Leaders Build Lasting Relationships

    by Frederick F. Reichheld

    Reichheld follows up The Loyalty Effect, in which he argued that a virtuous circle of employee, customer and shareholder loyalty led to greater profits, with a how-to on turning your company into a loyalty leader.

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  • Image of Say It with Power and Confidence
    Image of Say It with Power and Confidence

    by Patrick Collins

    Here is real help for you as a public speaker. First, Collins will help you to build your confidence, so getting up on your feet is no longer a terrifying experience. Next, he will prepare you for many circumstances, such as handling a question-and-answer session, looking your best in a job interview, or presiding at meetings. Result: you'll be confident and look your best, no matter how you're challenged.

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  • Image of Responsible Managers Get Results
    Image of Responsible Managers Get Results

    How the Best Find Solutions - Not Excuses

    by Gerald Faust, Will Phillips, Richard Lyles

    Recognize that you are responsible for something and responsible to somebody. And you are responsible for results, not just tasks and activities. Understand this and you're on your way to getting results.

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