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  • Image of The Customer Differential
    Image of The Customer Differential

    The Complete Guide to Implementing Customer Relationship Management

    by Melinda Nykamp

    You have heard of Customer Relationship Management. Now here’s a guidebook that it clearly explains the concept of CRM — and how to put it in place in your company.

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  • Image of The Weightless Society
    Image of The Weightless Society

    by Charles Leadbeater

    A radical innovation in basic political, social and economic institutions is required to spread the benefits of the knowledge economy, argues Charles Leadbeater in this eloquent and provocative analysis of today’s society.

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  • Image of Loyalty Rules!
    Image of Loyalty Rules!

    How Today's Leaders Build Lasting Relationships

    by Frederick F. Reichheld

    Reichheld follows up The Loyalty Effect, in which he argued that a virtuous circle of employee, customer and shareholder loyalty led to greater profits, with a how-to on turning your company into a loyalty leader.

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  • Image of Smart Money Decisions
    Image of Smart Money Decisions

    Why You Do What You Do with Money (and How to Change for the Better)

    by Max Bazerman

    Renowned for his work in decision making and negotiation, Bazerman examines how we approach our decisions about money — and why we often make the wrong decisions.

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  • Image of Powerful Conversations
    Image of Powerful Conversations

    How High Impact Leaders Communicate

    by Phil Harkins

    Leadership expert Harkins shows how leaders can impact growth and productivity in their companies through the techniques of powerful conversations. Based on years of study with Fortune 500 leaders.

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