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  • Image of The World on Time
    Image of The World on Time

    The 11 Management Principles That Made Fedex an Overnight Sensation

    by James Wetherbe

    It took FedEx only twenty-three years to grow from inception to worldwide leader in overnight delivery. The key to its remarkable success lies in its eleven guiding principles.

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  • Image of TeamThink
    Image of TeamThink

    72 Ways to Make Good, Smart, Quick Decision in Any Meeting

    by Ava Butler

    Do your meetings produce results or waste time? These seventy-two techniques for planning, conducting, and evaluating meetings will get results.

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  • Image of Beyond Reengineering
    Image of Beyond Reengineering

    How the Process-Centered Organization Is Changing Our Work and Our Lives

    by Michael Hammer

    Reengineered corporations focus on processes rather than individuals. Hammer looks at the effect these processes have on corporations, their work forces, and society.

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  • Image of Service America
    Image of Service America

    Doing Business in the New Economy

    by Ron Zemke, Karl Albrecht

    This summary is must reading if you're concerned about service and want to get ahead of the competition. Zemke and Albrecht have earned their reputations as authorities on customer service.

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