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  • Image of Exceeding Customer Expectations
    Image of Exceeding Customer Expectations

    What Enterprise, America's #1 Car Rental Company, Can Teach You about Creating Lifetime Customers

    by Kirk Kazanjian

    While providing a thorough case study of the success of Enterprise Rent-A-Car, Kazanjian also gives an in-depth look to the strategic management practices that have boosted the company to the top of its industry.

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  • Image of Outside Innovation
    Image of Outside Innovation

    How Your Customers Will Co-Design Your Company's Future

    by Patricia B. Seybold

    Innovation is what keeps companies at the top of their fields, and Seybold shows that the best way for companies to do this is to involve passionate customers in every aspect of their product and service design.

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  • Image of Words that Work
    Image of Words that Work

    It's Not What You Say, It's What People Hear

    by Dr. Frank I. Luntz

    To effectively obtain the power of communication, you must learn that it’s not always what you say, but how you say it. Luntz offers sound advice on how to tactically use words and phrases to get what you want in life.

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  • Image of Leading Change
    Image of Leading Change

    by James O'Toole

    James O'Toole shows that leadership based on integrity, honesty, and respect is the only way to gain the commitment and loyalty of your people and effect change. This is must reading for change agents.

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  • Image of What Losing Taught Me About Winning
    Image of What Losing Taught Me About Winning

    by Fran Tarkenton

    Go into a huddle with this football star turned entrepreneur. Learn to produce a profitable home-based business.

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  • Image of Trust in the Balance
    Image of Trust in the Balance

    Building Successful Organizations on Results, Integrity, and Concern

    by Robert Bruce Shaw

    Trust is what makes relationships work. Here's the way to design and operate an organization having high trust. Top leadership backing is essential.

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  • Image of The World on Time
    Image of The World on Time

    The 11 Management Principles That Made Fedex an Overnight Sensation

    by James Wetherbe

    It took FedEx only twenty-three years to grow from inception to worldwide leader in overnight delivery. The key to its remarkable success lies in its eleven guiding principles.

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  • Image of TeamThink
    Image of TeamThink

    72 Ways to Make Good, Smart, Quick Decision in Any Meeting

    by Ava Butler

    Do your meetings produce results or waste time? These seventy-two techniques for planning, conducting, and evaluating meetings will get results.

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  • Image of Beyond Reengineering
    Image of Beyond Reengineering

    How the Process-Centered Organization Is Changing Our Work and Our Lives

    by Michael Hammer

    Reengineered corporations focus on processes rather than individuals. Hammer looks at the effect these processes have on corporations, their work forces, and society.

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