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  • Image of Leading Change
    Image of Leading Change

    by James O'Toole

    James O'Toole shows that leadership based on integrity, honesty, and respect is the only way to gain the commitment and loyalty of your people and effect change. This is must reading for change agents.

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  • Image of The World on Time
    Image of The World on Time

    The 11 Management Principles That Made Fedex an Overnight Sensation

    by James Wetherbe

    It took FedEx only twenty-three years to grow from inception to worldwide leader in overnight delivery. The key to its remarkable success lies in its eleven guiding principles.

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  • Image of TeamThink
    Image of TeamThink

    72 Ways to Make Good, Smart, Quick Decision in Any Meeting

    by Ava Butler

    Do your meetings produce results or waste time? These seventy-two techniques for planning, conducting, and evaluating meetings will get results.

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  • Image of Beyond Reengineering
    Image of Beyond Reengineering

    How the Process-Centered Organization Is Changing Our Work and Our Lives

    by Michael Hammer

    Reengineered corporations focus on processes rather than individuals. Hammer looks at the effect these processes have on corporations, their work forces, and society.

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  • Image of The Soul of the Firm
    Image of The Soul of the Firm

    by C William Pollard

    Pollard, head of the ServiceMaster Company, offers a glimpse at how ServiceMaster has grown into a $3 billion firm. The secret: treating employees at all levels with the respect they deserve. The best book yet on the "socially responsible" company.

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  • Image of Transformational Learning
    Image of Transformational Learning

    Renewing Your Company Through Knowledge and Skills

    by Daniel Tobin

    You've heard about the "learning organization." Here's the most useful look at the subject yet. Tobin offers practical ways for you to keep skills polished and ideas fresh in your organization.

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  • Image of Getting into Your Customer's Head
    Image of Getting into Your Customer's Head

    8 Secret Roles of Selling Your Competitors Don't Know

    by Kevin Davis

    Your customers use an eight-step process to buy, so it makes sense to use an eight-step process to sell. Using Davis's system, you accompany buyers every step of the way, from identifying a need to satisfying it. That's how you get the sale.

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