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  • Image of Keeping the Edge
    Image of Keeping the Edge

    Giving Customers the Service They Demand

    by Dick Schaaf

    Schaaf's research shows that the most innovative and successful service firms, like Marriott, Merck, and Home Depot, are pushing the customer service "envelope" in surprising ways. This summary tells all.

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  • Image of Managing Your Mind
    Image of Managing Your Mind

    The Mental Fitness Guide

    by Gillian Butler, Tony Hope

    An amazing compendium of advice by two Oxford University researchers. How to beat stress, quit smoking, build your self-esteem and self-confidence, counter anxiety, be assertive, make decisions, manage your time and a lot more.

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  • Image of Service America
    Image of Service America

    Doing Business in the New Economy

    by Ron Zemke, Karl Albrecht

    This summary is must reading if you're concerned about service and want to get ahead of the competition. Zemke and Albrecht have earned their reputations as authorities on customer service.

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