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  • Image of Service America
    Image of Service America

    Doing Business in the New Economy

    by Ron Zemke, Karl Albrecht

    This summary is must reading if you're concerned about service and want to get ahead of the competition. Zemke and Albrecht have earned their reputations as authorities on customer service.

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  • Image of The Effective Executive
    Image of The Effective Executive

    The Definitive Guide to Getting the Right Things Done

    by Peter F. Drucker

    Learn to build on strengths, set priorities, systematize decision making and much more. A Drucker classic.

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  • Image of Managing for Results
    Image of Managing for Results

    by Peter F. Drucker

    This classic tells managers how to create a work plan and inspire people to execute it.

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